Terms & Conditions
Truwellness Online is an online store in the organic and natural product industry.
Agreement of Sale
An agreement of sale between Truwellness Online and a customer is only valid once payment has been made and the company receives proof of payment. Up until this point all goods remain the property of Truwellness Online.
The provision of goods and services by Truwellness Online is subject to availability. In cases of unavailability, Truwellness Online will contact you with options.
Subject to availability and receipt of payment, orders will be processed within one working day.
All orders are dispatched via the Post Office, courier service or international air mail. A delivery being delayed is not grounds for return or refund.
You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.
Return and Refunds Policy
An order can be cancelled if payment has not been made yet for the order by the customer. Once payment has been made by the customer for an order, the order can only be cancelled before the order has been dispatched by Truwellness Online.
If a product is damaged or broken when you receive it, you must inform Truwellness Online within one working day of receiving it. We will then plan for a replacement product to be sent to you on our account or to refund you in full for the damaged or broken product.
All products are sold with a 7-day satisfaction guarantee. If you are not completely happy with a product that you received with your order, you can contact us within 7 days of receipt with the reason for dissatisfaction. If the product is in its original sealed state we will issue a return number and a return delivery address. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product. If you have opened and/or used the product and are not satisfied, we will pass your feedback on to the supplier of the product. The supplier’s remedy is then up to their own discretion and Truwellness Online itself will not be held responsible for issuing a refund.
If you receive the wrong product you must contact Truwellness Online within one working day. We will check our system to see whether a miss pick has occurred. If there was a miss pick, we will arrange to swap the ‘wrong’ product for the one actually ordered on your account.
Truwellness Online shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA).
Truwellness Online respects your privacy. This means that all the personal information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held with the utmost care and will only be used to process your order and to provide you with the best possible service. If you have any questions, please feel free to email us (see contact us).
Payment Options Accepted
Payment may be made via Visa, MasterCard and American Express credit cards or by bank transfer or cash deposit into the Truwellness Online bank account, the details of which will be provided during the checkout process.
Credit Card Acquiring and Security
Credit card transactions will be acquired for Truwellness Online via Virtual Card Services who use the strictest forms of encryption.
Merchant outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. The transaction currency is South African Rand (ZAR).
Truwellness Online takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
It is our mission that all information on this website is as accurate and up to date as possible, and that all products promoted cause no harm to our customers or the environment. However, due to the possibility of human and technical error, Truwellness Online accepts no responsibility for the accuracy or completeness of information provided on the website. Neither do we accept responsibility for any adverse reactions that any of our products may cause. While we have taken every reasonable measure to ensure that the products promoted on this website are of the highest quality and safety, the recommendations on this site are not the advice of a medical practitioner. We therefore advise the consultation of a medical practitioner if there is ever any doubt as to the use of the products.
We do everything we can to ensure that the prices on our and other companies’ websites are correct, and we try to keep our prices constant. Sometimes we need to change the cost of a product, either up or down.
Prices may be changed at any time without further notice. We reserve the right to change our product’s prices at any time without further notice. However, if you have ordered but have not yet paid for a product, we guarantee the price for one month from when the order was placed.
Prices listed on any other websites may not be accepted. We sell our products through a number of different online channels and we cannot always control when they are updated. We reserve the right not to accept a price listed on a site other than our own.
Use of the Website
This site may be used by customers to browse the content and products and to make legitimate purchases. Persons may not use this site for any purposes such as fraudulent or speculative transactions or to copy, reproduce, republish, or redistribute any of the images or content available on the site.
Country of Domicile
This website is governed by the laws of South Africa and Truwellness Online chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature: 15 Lourensford Rd, Somerset West.
Truwellness Online may, in its sole discretion, change this agreement or any part thereof at any time without notice.
This website is run by Truwellness Online (Pty) Ltd, based in Somerset West, South Africa.
15 Lourensford Road, Somerset West, 7130
PO Box 1942, Somerset West, 7129
+27 (0)21 852 6740