FREQUENTLY ASKED QUESTIONS
Delivery
When you place an order, our system will offer you a choice of carbon neutral delivery options based on your delivery address.
Delivery to remote areas (ie. farms in outlying areas) are challenging, please check the courier guy to see if there is a pick up point close by to receive your order.
We have the following carbon neutral delivery options available:
- Courier Delivery: Delivery to your door.
- Express Courier Delivery: not yet available but we are working on it. We are setting up our system to bring you better and quicker delivery, you are welcome to contact the shop, and we can see if it’s possible to speed up specific orders if requested.
For all orders of R800 or more we offer free carbon neutral delivery in South Africa.
- For deliveries to main city centres the free delivery option will be available via courier service.
Courier Service under R800:
Cape Town and surrounding areas (Bloubergstrand, Melkbos, Simonstown, Hermanus, Worcester, Paarl, Stellenbosch, Franschoek etc.)
Main Centres e.g. Gauteng, Port Elizabeth, Bloemfontein, Pietermaritzburg, KZN coast (from Richardsbay to Durban to Port Edward)
Regional Areas e.g. Kenton-on-Sea
Remote Areas e.g. remote farms, mines - Not Offered
Call us on 021 852 6740 , or email our customer support team on online@truwellness.co.za with your order number and details of the product/products not received and we will gladly assist in sorting this out for you.
You are not able to change the delivery address yourself once you have already submitted your order. Should you wish to change it you can contact our customer support team on 021 852 6740 or online@truwellness.co.za , and they will be able to update this depending on the status of your order.
Should you wish to update your address once it has already been delivered, our team will send over a courier quote and we can arrange to have it sent to your desired address.
Promotions and Coupons
- Add the desired products to your basket and click on "view basket and checkout"
- Below the items in your basket, you will see a "discount code" box. Enter your discount code in this box and proceed to checkout.
- Alternatively, you could proceed to checkout first and add your discount code in the "coupon code" box on the right-hand side of your screen.
Discount codes or coupons have terms and conditions regulating when and how they could be used, such as an expiry date, minimum spend and could also be that it may only be used for certain products or ranges.
The terms and conditions are usually given along with your code. Please ensure that you meet all the T’s & C’s when trying to redeem the code in the discount code/coupon box at checkout.
Please note gift vouchers work differently to coupons.
If you are still struggling to get your code to work call our team on 021 852 6740, email us on online@truwellness.co.za or chat to us via live chat from our site for assistance.
Collections
You may collect your order from our head office at 15 Lourensford Street, Stuarts Hill, Somerset West Western Cape, South Africa, 7130.
- For collection from our Somerset West Office: We are physically based in Stuarts Hill, Somerset West. When placing your order on the website select Collect From Head Office as your shipping method and choose the Somerset West collection point option. We are open from Monday- Friday, from 9am to 4pm.
You will receive an email advising that your goodies are ready for collection. You can then collect at any time during our opening hours.